CQC - How digitisation benefits
the responsiveness (4 of 5)

By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.

Sekoia ensures person-centred care and that all care tasks are tailored around the resident and not in keeping with the staff’s routine. By keeping service users at the centre of focus of the system and ensuring that all information pertaining to that resident is available to the carer at the point of care itself, this ensures the service users feel valued.

The Contact Book application is a tool that can be optimally used for Quality Assurance purposes where the residents and their family/relatives, would be able to leave messages/feedback. Also, there is a provision in Observations where any family concerns raised may be recorded by a staff member on the date and time it has been communicated, as well as selecting the nature of concern and including any details. This ensures concerns are recorded for the attention of management and/or staff and can therefore be promptly addressed.

Sekoia is a cloud based software. This means that any data recorded pertaining to a service user may never be lost or misplaced. Whenever there is a need to retrieve this data and make it available in a systematic format, it will be possible to do so.  

Applications such as Tasks, Appointment Book and Helping Hand allow staff to obtain a bird’s eye view of not just the resident that they are attending to but also all others. This is a deliberate effort to ensure that all staff take collective responsibility for the work that they carry out within the home and share the duty of care.  

To facilitate this practice there is an application called Lookout which makes certain that time is not being spent in trying to identify where help may be found. This helps save considerable time in delegation of duties and allows staff to manage their work efficiently.  

Also, an application such as Instructions, through the medium of pictures and videos works as a training guide to ensure that staff and also where applicable - the residents are furnished with the tools to deliver and receive care of a proficient level. All these practices collectively benefit the organisation as a whole - making it more efficient and responsive.

Addressing CQC’s Key
Lines of Enquiry (KLOE)

In the wake of the release of CQC’s two reports, “The State of Adult Social Care” and “Celebrating Good Care, Championing Outstanding Care”, it is clear that some providers struggle to adhere to the Care standards set out by CQC. For instance, the number of residential nursing homes rated unsafe is a worrying 37%. So what can you do as a care provider?

17.07.2017   |   READ MORE
Revolution or Evolution
Technology in the care sector

Health + Care finished last week and we are slowly picking up on some of the notes that we made regarding digitisation of care - with a special focus on how technologies help pave the way for a better and more effective care sector.

05.07.2017   |   READ MORE
CQC - How digitisation is helping
towards making your service well-led (5 of 5)

By well-led, we mean that the leadership, management and governance of the organisation assure the delivery of high-quality, person-centred care, supports learning and innovation, and promotes an open and fair culture. In residential care, this means that management and leadership encourage and deliver an open, fair, transparent, supporting and challenging culture at all levels.

30.06.2017   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call 07713 462853 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call 07713 462853
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call 07713 462853