CQC - How digitisation benefits
the responsiveness (4 of 5)

By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.

Sekoia ensures person-centred care and that all care tasks are tailored around the resident and not in keeping with the staff’s routine. By keeping service users at the centre of focus of the system and ensuring that all information pertaining to that resident is available to the carer at the point of care itself, this ensures the service users feel valued.

The Contact Book application is a tool that can be optimally used for Quality Assurance purposes where the residents and their family/relatives, would be able to leave messages/feedback. Also, there is a provision in Observations where any family concerns raised may be recorded by a staff member on the date and time it has been communicated, as well as selecting the nature of concern and including any details. This ensures concerns are recorded for the attention of management and/or staff and can therefore be promptly addressed.

Sekoia is a cloud based software. This means that any data recorded pertaining to a service user may never be lost or misplaced. Whenever there is a need to retrieve this data and make it available in a systematic format, it will be possible to do so.  

Applications such as Tasks, Appointment Book and Helping Hand allow staff to obtain a bird’s eye view of not just the resident that they are attending to but also all others. This is a deliberate effort to ensure that all staff take collective responsibility for the work that they carry out within the home and share the duty of care.  

To facilitate this practice there is an application called Lookout which makes certain that time is not being spent in trying to identify where help may be found. This helps save considerable time in delegation of duties and allows staff to manage their work efficiently.  

Also, an application such as Instructions, through the medium of pictures and videos works as a training guide to ensure that staff and also where applicable - the residents are furnished with the tools to deliver and receive care of a proficient level. All these practices collectively benefit the organisation as a whole - making it more efficient and responsive.

Management with new
digital prerequisites

As part of a provider management team within adult social care, you are faced with a lot of complex issues and questions. From use of resource and recruitment to optimisation. Basically, how do we create the best care service from the resources at our disposal? It is a difficult question with no fixed answers. In this article, we look at how current workflows within Residential, Nursing and LD can be supported by new digital prerequisites.

23.10.2017   |   READ MORE
Aces in Places
5 characteristics of a Super User

When enabling care services through acquisition of new technology, and making that vital change from paper or admin-centric systems to a digital solution at the point of care, it’s important to remember how change requires management directions and supporting structures. One of those being the Super User or IT Champion. We prefer the first term, as IT has very little to do with succeeding in “going digital”.

23.10.2017   |   READ MORE
A Surefire Way to Boost
Your Caring Staff’s Morale

For care staff, so much of the success of delivering service to those who need help is focused on cohesion and careful planning. By utilising technology that can make caregiving run more smoothly, staff can shift their focus to care competencies, like collecting knowledge and sharing it with other staff members for optimal communication. After all, boosting competency in the care environment is beneficial for all people involved.

19.10.2017   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call 07713 462853 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call 07713 462853
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call 07713 462853